The hero of our case study today is a company from which we received a request to deliver water pumps. Earlier in the process of organizing transportation, the client faced several unforeseen difficulties - there was a problem with payments, incorrectly executed documents and, as a consequence, a cargo standing on the spot. RTL Alliance promptly joined the task at the first request. Read about how we organized the delivery, what obstacles we faced and how we solved them in our story.
Before communicating with us, the client tried to organize the delivery on his own, but the reality of the logistics world turned out to be more complicated: problems with payment and documents, refunds and damage to the packaging all threatened to disrupt the delivery. The company lost two months trying to resolve the issue through overseas contractors, but the money was returned and the shipment remained in place.
We took control of the situation
We promptly got involved in the issue, studied all the problems in detail and offered a clear plan of action.
- Effective advice. We advised the client on how to correctly and legally make payments to an overseas supplier.
- Organization of transportation. A complete truck was promptly delivered to the loading place.
- Solving problems with documents. When there were difficulties with export declaration, we consulted and helped the client to resolve the issue in a matter of days.
- Protection of cargo. On the way we discovered damage to the packaging, but we organized repacking and additional cargo protection.
As a result, the client not only received his cargo from door to door in just one month, but also found a reliable partner in RTL Alliance. We are proud that we have once again proved that even in the most difficult situations we are ready to act promptly as professionals and find the best solution for you.
We will promptly help you too!
If you are faced with the difficulties of foreign economic activity or organization of delivery, RTL Alliance is ready to be your guide. We take care of all stages of transportation so that you can focus on your business.
For a free consultation, fill out the form below and submit your request!